home
(214) 258-4000

Details

Question: What is the best phone number?

214-884-3978

Question: What is the phone number for CC Young?

214-884-3978

Question: What is the phone number for sales, tours or more information?

214-884-3978

Question: What is the address?

4847 West Lawther Drive, Suite 100 Dallas, Texas 75214

Question: Where are you located?

4847 West Lawther Drive, Suite 100 Dallas, Texas 75214

Financial

Question: How much does it cost to live there?

Question: How much does it cost to join the waitlist?

Question: How much money do I need to qualify to live at CC?

Question: Are any meals included in my fee?

Question: Does housekeeping cost extra?

Question: Is laundry included or additional cost?

Question: How much will the rates increase each year?

Question: When do the rates increase?

Question: Do you offer assistance if I run out of money?

Question: What happens when I run out of money?

Question: What utilities are included in the monthly service fee?

Question: What does my Assisted Living monthly service fee cover?

Question: What does my Independent Living monthly service fee cover?

Question: Are there level of care fees in Assisted Living?

Question: Do you accept Long-Term Care insurance?

Question: Is there an entrance fee? 

Question: Is the entrance fee refundable?

Question: What does the Monthly Service Fee cover?

Question: Is there a second person entrance fee?

Question: Is there a monthly fee?

Question: Is there a second person Monthly Service Fee?

Question: Do you accept Medicaid?

Question: Are there any other extra fees?

Availability

Question: Do you have a waiting list?

Question: How do I join the waitlist?

Question: How long is your waitlist?

Question: What do I have to do to qualify to live at CC Young?

Question: Do I have to be a certain religion to live at CC Young?

Question: Do you have availability at The Overlook?

Question: Do you have availability at The Asbury?

Question: Do you have availability at The Thomas?

Question: Do you have availability at The Terraces?

Living Options

Question: What care levels do you offer?

Question: What types of residences/floor plans do you have?

Question: What floor plans do you have?

Question: What is the square footage of your apartments?

Question: Where would I park? 

Question: How many cars can I bring?

Question: Can I have pets?

Question: What sorts of activities do you offer? 

Question: Are your assisted living residences furnished?

Question: Can residents decorate and personalize their own spaces?

Care Options

Question: What is included in Independent Living?

Question: What is included with Assisted Living?

Question: What services are offered for Memory Support?

Question: What services are offered for Skilled Nursing?

Question: Do you offer Adult Day Care?

Staffing

Question: Have you been able to keep staff?

Question: What are your nursing ratios in long-term care?

Question: Is there staff onsite 24/7?

Question: Do you do background checks on staff?

Question: Is the staff trained on elder abuse and neglect?

Question: Is the staff trained on how to work with people with dementia?

Question: Do you have nurses on staff?

Question: Do you have an in-house physician?

Question: Does someone on staff coordinate home health care visits if needed?

Services/Amenities

Question: What classes do you offer?

Question: Do you offer transportation?

Question: What types of activities are available to residents, and how often do they occur?

Question: Is there a posted schedule of events and activities?

Question: Are residents actively encouraged to participate?

Question: Are there opportunities to interact with the surrounding community, such as scheduled outings or volunteering opportunities?

Question: Is live entertainment part of the activities schedule? If so, what kind, and how often?

Question: Are religious services provided onsite or available nearby?

Question: Are services such as hospice and physical therapy available?

Question: Are incontinence supplies included?

Question: Is there a written plan of care for each resident?

Question: Is internet access provided? Wi-Fi?

Question: How do I send a resident a flower arrangement or gift?

Question: Are visitors allowed at any time, or are there specific visiting hours?

Food

Question: What is the food like?

Question: How many meals are provided per day?

Question: Do you offer gluten free items on the menu?

Question: Are there snacks available for residents?

Question: Can meals be provided at varied times, or are there set times for meals?

Question: Can meals be tailored to a resident’s specific needs or special requests?

Question: Are residents allowed to take food back to their apartments?

Question: Are residents allowed to order food to go?

Lifestyle/General Questions

Question: Is it easy to meet people?

Question: How many people live there?

Question: Can my kids come and visit me?

Question: What does “CC Young” stand for?

Question: Who owns CC Young?

Question: What is the diversity like at CC Young?

Question: Would I feel comfortable living at CC Young as a single person?

Question: Is it easy to make friends at CC Young?

Question: What is the average age of your residents?

Tour / Schedule a Tour / Book a Tour

To arrange your tour, please visit the CC Young website and complete the contact form available at CCYoung.org/contact/

CC YOUNG SENIOR LIVING

KNOWLEDGEBASE TEXT (PLAINTEXT VERSION)

  1. ORGANIZATIONAL OVERVIEW

Name: CC Young Senior Living

Location: East Dallas, across from White Rock Lake, on a 20 acre campus

Main campus address examples in materials:

Type: Faith based, nonprofit Continuing Care Retirement Community (CCRC) serving seniors since 1922. All faiths are welcome. 

Reputation and quality:

Primary service lines:

Key campus buildings and programs:

General contact:

  1. PATHWAYS PROGRAM (BRIDGE BETWEEN ASSISTED LIVING AND MEMORY SUPPORT)

Program name: PATHWAYS

Meaning of acronym: Personal Assistance Toward Health & Wellness As You Succeed. 

Purpose:

Core philosophy:

Setting:

Staffing and program structure:

Example engagement activities by wellness pillar:

Physical wellness

Intellectual wellness

Emotional wellness

Social wellness

Spiritual wellness

Vocational wellness

Environmental wellness

Eligibility and identification:

Residents who may benefit from PATHWAYS are often Assisted Living residents who show a pattern of:

Assisted Living staff develop close relationships with residents and monitor for these changes. They then collaborate with families and care teams to consider PATHWAYS enrollment. 

Progression to full Memory Support:

Access:

  1. COMMUNITY SERVICES OVERVIEW (HOME HEALTHCARE, PRIVATE CARE, HOSPICE AND PALLIATIVE CARE)

Community Services are delivered both on campus and wherever individuals call home in the 13 county service area.

Core service lines:

  1. Home Healthcare
  2. Private Care (non medical and simple medical in home support)
  3. Hospice and Palliative Care

Community Services focus:

General Community Services contact:

  1. HOME HEALTHCARE BY CC YOUNG

Purpose:

Coverage:

Home Healthcare team:

Key Home Healthcare services:

Contact for Home Healthcare:

  1. PRIVATE CARE BY CC YOUNG

Purpose:

Care planning and coordination:

Common Private Care services:

Tiered service structure and hourly rates

(Rates effective 04 01 2025. Subject to change with 30 days notice):

Tier I services:

Tier II services:

Additional Private Care services and sample pricing:

Five day Post Discharge Program:

Designed for individuals discharging from CC Young rehab or other hospitals or rehab facilities who need short term help at home.

Program includes:

Private Care transportation from Health Center to home:

Private Care contact:

  1. HOSPICE AND PALLIATIVE CARE BY CC YOUNG

Philosophy:

Settings for hospice services:

Quality and accreditation highlights:

Hospice interdisciplinary team:

Hospice and palliative services:

Hospice General Inpatient (GIP) unit:

Location and purpose:

Room features:

Unit features and amenities:

Eligibility examples:

Hospice is an option for individuals with serious illnesses, including but not limited to:

Referral process:

Payment and coverage:

Hospice contact:

  1. COMMUNITY SERVICES HOLIDAY 2025 MARKETING CAMPAIGN (INTERNAL REFERENCE)

Note: This section summarizes internal marketing strategy content for staff and is not a public facing description.

Campaign timeframe:

Primary objectives:

Key strategies:

Planned tactics:

Direct mail:

Email campaigns:

Outreach to referral sources:

Digital and media:

Additional touchpoints:

  1. LICENSING, ACCREDITATION, AND REGULATORY NOTES

Representative license numbers in materials:

Regulatory and accreditation highlights:

  1. QUICK REFERENCE CONTACTS

Main campus and general inquiries:

Community Services general line (Home Healthcare, Private Care, Hospice and Palliative Care):

Selected program specific or marketing contacts as presented in the materials (for internal KB use):

End of knowledgebase plaintext.

CC YOUNG SENIOR LIVING

INTERNAL KNOWLEDGEBASE TEXT (PLAINTEXT, COPY-PASTE READY)

==================================================

  1. ORGANIZATION OVERVIEW ==================================================

Name: CC Young Senior Living

Type of organization:

History and reputation:

Location and campus:

Major campus buildings and hubs:

Core service lines:

Service area:

Quality and accreditation:

General contact:

==================================================

2. LEVELS OF LIVING (ON CAMPUS)

Independent Living:

Assisted Living:

Memory Support:

Long Term Care (Skilled Nursing):

Short Term Rehabilitation:

==================================================

3. COMMUNITY SERVICES OVERVIEW

Community Services refers to CC Young programs that serve people where they live, both on campus and throughout the broader 13 county North Texas service area.

Community Services includes:

  1. Home Healthcare (skilled care in the home)
  2. Private Care (non medical and simple medical in home support)
  3. Hospice and Palliative Care (including GIP unit on campus)

Overall objectives of Community Services:

General Community Services contact:

==================================================

4. HOME HEALTHCARE BY CC YOUNG

Purpose:

Service area:

Home Healthcare team members:

Common Home Healthcare services:

Eligibility and payment:

Home Healthcare contact:

==================================================

5. PRIVATE CARE BY CC YOUNG

Purpose:

Service area:

Care planning and coordination:

Examples of Private Care services:

Tiered service structure and pricing (example figures for internal KB; subject to change with notice):

Tier I services:

Tier II services:

Additional Private Care offerings (examples):

Five Day Post Discharge Program (example structure):

Example Private Care transportation from Health Center to home:

Private Care contact:

==================================================

6. HOSPICE AND PALLIATIVE CARE BY CC YOUNG

Philosophy:

Care settings:

Hospice and palliative care team:

Hospice and palliative services:

Hospice General Inpatient (GIP) unit (The Vista):

Room features:

Unit amenities:

Eligibility examples (diagnoses frequently served):

Referral process:

Payment and coverage:

Hospice contact:

==================================================

7. PATHWAYS PROGRAM

(BRIDGE BETWEEN ASSISTED LIVING AND MEMORY SUPPORT)

Program name and meaning:

Purpose:

Core philosophy:

Setting and environment:

Staffing and program structure:

Examples of activities by wellness pillar:

Physical wellness:

Intellectual wellness:

Emotional wellness:

Social wellness:

Spiritual wellness:

Vocational wellness:

Environmental wellness:

Identifying residents who may benefit:

Transition to Memory Support:

Program access:

PATHWAYS information contact example:

==================================================

8. LICENSING, ACCREDITATION, AND QUALITY NOTES

Licensing (examples from materials):

Accreditation and recognition:

Ongoing quality focus:

==================================================

9. COMMUNITY SERVICES HOLIDAY 2025 MARKETING CAMPAIGN

Note: This section is for internal use. It summarizes a specific marketing campaign for Community Services during the 2025 holiday season. 

Campaign name:

Timeframe:

Primary objectives:

Core strategies:

Tactics and channels:

Direct mail:

Email campaigns:

Referral source outreach:

Digital and online tactics:

Other communication touchpoints:

Internal notes (for staff use):

==================================================

10. QUICK REFERENCE CONTACT DIRECTORY

Main campus:

Community Services (general):

Specific program contacts (as referenced in materials):

Mailing address examples on marketing materials:

End of CC Young Senior Living knowledgebase plaintext.
CC YOUNG SENIOR LIVING

PATHWAYS PROGRAM – PRESS RELEASE SUMMARY

(PLAINTEXT KNOWLEDGEBASE ENTRY)

==================================================

  1. PRESS RELEASE OVERVIEW ==================================================

Title: CC Young Senior Living Introduces PATHWAYS to Provide Residents with a Bridge Between Assisted Living and Memory Support

Release Date: July 29, 2024

Source: CC Young Senior Living

Primary Contacts:

Purpose of the Announcement:

==================================================

2. PROGRAM PURPOSE

PATHWAYS is designed for:

Key goals:

Research referenced:

==================================================

3. PROGRAM STRUCTURE & ENVIRONMENT

Location:

Staffing:

Daily experience:

==================================================

4. WELLNESS MODEL & ACTIVITIES

PATHWAYS uses the Seven Pillars of Wellness to guide programming:

  1. Physical
  2. Intellectual
  3. Emotional
  4. Social
  5. Spiritual
  6. Vocational
  7. Environmental

Examples of daily or weekly activities:

==================================================

5. SOCIAL CONTEXT & NEED

Challenges PATHWAYS addresses:

==================================================

6. CONTACT INFORMATION FOR PATHWAYS

To learn more:

==================================================

7. ABOUT CC YOUNG SENIOR LIVING

(as included in press release)

Key facts:

Services offered:

Community Services Program includes:

Campus highlights:

General inquiries:

==================================================

END OF KNOWLEDGEBASE ENTRY

CC YOUNG SENIOR LIVING

PATHWAYS PROGRAM – MEDIA BRIEFING / Q&A SUMMARY

(PLAINTEXT KNOWLEDGEBASE ENTRY)

==================================================

  1. STORY OVERVIEW (FOR MEDIA / INTERNAL REFERENCE) ==================================================

CC Young Senior Living is seeing an increased need for enhanced support among older adults experiencing mild cognitive decline who are not ready for full Memory Support. The PATHWAYS program fills this gap by offering:

The program supports both residents and families, reinforcing CC Young’s mission to enhance quality of life for all they serve.

==================================================

2. WHAT MAKES PATHWAYS UNIQUE

Key differentiators:

==================================================

3. HOW RESIDENTS ARE IDENTIFIED FOR PATHWAYS

Assisted Living staff form close relationships with residents and are well positioned to notice emerging cognitive challenges. Residents may be considered for PATHWAYS when showing:

==================================================

4. PROGRAM STATUS

==================================================

5. PROGRAM SIZE, STAFFING, AND CARE MODEL

Current configuration:

Planned scalability:

Staff model:

==================================================

6. ENVIRONMENT & EXPERIENCE

Living arrangement:

==================================================

7. WHY THE PROGRAM WAS CREATED

==================================================

8. NAME & MEANING

PATHWAYS stands for:

Personal Assistance Toward Health & Wellness As You Succeed

==================================================

9. WHEN RESIDENTS ADVANCE TO MEMORY SUPPORT

A resident will be recommended for transition to full Memory Support when:

CC Young works with the resident, their family, and the care team to ensure a smooth, supportive transition.

==================================================

10. IS PATHWAYS MODELED AFTER ANOTHER PROGRAM?

==================================================

END OF KNOWLEDGEBASE ENTRY

CC YOUNG SENIOR LIVING

PATHWAYS PROGRAM – SENIOR HOUSING NEWS BRIEFING / Q&A SUMMARY

(PLAINTEXT KNOWLEDGEBASE ENTRY)

==================================================

  1. STORY OVERVIEW ==================================================

CC Young Senior Living is responding to a growing trend: many older adults in Assisted Living are experiencing mild cognitive decline, yet are not ready for a secured Memory Support environment. The PATHWAYS program was created specifically to meet this need by offering:

==================================================

2. IDENTIFYING RESIDENTS FOR PATHWAYS

Assisted Living staff build close, daily relationships with residents. This allows the team to identify when a resident may benefit from PATHWAYS.

Common indicators include:

These criteria help determine when residents may need more structured support, but do not yet require full Memory Support.

==================================================

3. PROGRAM STATUS & COMMUNITY RESPONSE

==================================================

4. PROGRAM SIZE, STAFFING, AND CARE RATIO

Current configuration:

Scalability:

Unique staffing structure:

==================================================

5. ENVIRONMENT & RESIDENT EXPERIENCE

Living environment:

Overall experience:

“Best of both worlds” is a core program attribute.

==================================================

6. WHY THE PROGRAM WAS CREATED

Reasons for launching PATHWAYS:

==================================================

7. PATHWAYS ACRONYM

PATHWAYS stands for:

Personal Assistance Toward Health & Wellness As You Succeed

This reflects the program’s emphasis on maintaining health, function, and overall well-being.

==================================================

8. WHEN RESIDENTS ADVANCE TO FULL MEMORY CARE

A resident may transition out of PATHWAYS when:

For individuals with progressive conditions such as dementia or Alzheimer’s disease:

==================================================

9. IS PATHWAYS MODELED ON ANOTHER PROGRAM?

==================================================

END OF KNOWLEDGEBASE ENTRY

CC YOUNG SENIOR LIVING

HOSPICE GENERAL INPATIENT (GIP) UNIT – KNOWLEDGEBASE SUMMARY

(PLAINTEXT ENTRY)

==================================================

  1. OVERVIEW OF THE HOSPICE GENERAL INPATIENT (GIP) UNIT ==================================================

The Hospice General Inpatient (GIP) Unit at CC Young provides short-term, high-acuity, comfort-focused hospice care for patients whose symptoms can no longer be safely or effectively managed at home.

Key setting details:

The GIP unit offers an elevated level of clinical, psychosocial, and spiritual support, ensuring comfort, dignity, and peace.

==================================================

2. PURPOSE OF THE GIP LEVEL OF CARE

The GIP level of hospice care supports patients:

Examples include uncontrolled pain, severe agitation, respiratory distress, complex wound care needs, rapid clinical changes, or acute medical crises that exceed routine hospice care capabilities.

==================================================

3. INTERDISCIPLINARY HOSPICE TEAM

CC Young’s GIP unit includes a full hospice interdisciplinary team:

The team provides 24/7 support, rounding, and care coordination with families, physicians, and community partners.

==================================================

4. PATIENT ROOM FEATURES

Each private GIP room includes:

==================================================

5. UNIT & FAMILY AMENITIES

The inpatient hospice wing is designed to support families during emotionally difficult periods.

Amenities include:

Integrative therapies available:

==================================================

6. ADMISSIONS & ACCESS

Hospice services are available:

All hospice-eligible patients may be admitted to the CC Young Hospice program 24/7.

Eligible referral sources include:

==================================================

7. CONTACT INFORMATION

The CC Young Hospice Team is available:

License number (as shown on page 1): #140097

==================================================

8. ABOUT CC YOUNG (FROM PAGE 2)

CC Young is a faith-based, nonprofit organization, serving seniors since 1922.

Services offered on campus:

Location (as shown on the map on page 2):

Campus address (page 2):

4847 West Lawther Drive, #100, Dallas, Texas 75214

Phone: 469-947-7498

Website: ccyoung.org

Quality recognition (page 2 image):

==================================================

END OF KNOWLEDGEBASE ENTRY

CC YOUNG SENIOR LIVING

PRIVATE CARE – KNOWLEDGEBASE SUMMARY

(PLAINTEXT ENTRY)

==================================================

  1. OVERVIEW OF PRIVATE CARE ==================================================

CC Young’s Private Care program provides personalized, private-pay support services for individuals who need extra help to make daily living easier, safer, and more comfortable.

Services are available:

Private Care is designed to promote:

A Private Care Coordinator works directly with each client to tailor a fully personalized plan based on needs, preferences, routines, and goals.

Contact for information: 214-393-6659

==================================================

2. PURPOSE OF PRIVATE CARE

Private Care is intended for individuals who:

The program focuses on comfort, maintaining dignity, and enabling clients to remain safely in familiar surroundings.

==================================================

3. SERVICES PROVIDED BY PRIVATE CARE

Private Care caregivers can provide a wide range of supportive services including:

Daily Support

Personal Care

Mobility & Wellness

Household Support

Healthcare-Related Support

Technology Support

Additional Flexible Services

==================================================

4. SERVICE AREA & AVAILABILITY

Private Care is part of CC Young’s broader Community Services offerings alongside:

==================================================

5. ORGANIZATIONAL BACKGROUND (AS SHOWN IN DOCUMENT)

CC Young is a:

==================================================

END OF KNOWLEDGEBASE ENTRY

CC YOUNG SENIOR LIVING

HOME HEALTHCARE – KNOWLEDGEBASE SUMMARY

(PLAINTEXT ENTRY)

==================================================

  1. HOME HEALTHCARE OVERVIEW ==================================================

CC Young’s Home Healthcare program supports individuals who want to remain independent, safe, and healthy in their current living environment following an illness, injury, surgery, or hospitalization.

Key points:

For more information: 214-393-6659

==================================================

2. SERVICE AREA

Home Healthcare services are provided:

==================================================

3. HOME HEALTHCARE TEAM

The program uses a comprehensive interdisciplinary care model, including:

This team provides clinical, functional, and psychosocial support throughout the care episode.

==================================================

4. HOME HEALTHCARE SERVICES OFFERED

CC Young provides a broad range of skilled services, including:

These services are tailored according to physician orders and the client’s clinical needs.

==================================================

5. INSURANCE ACCEPTED

Home Healthcare accepts:

* Some insurance plans require benefit review and pre-authorization.

==================================================

6. ORGANIZATIONAL BACKGROUND

As included in the document:

==================================================

END OF KNOWLEDGEBASE ENTRY

CC YOUNG SENIOR LIVING

HOSPICE & PALLIATIVE CARE – KNOWLEDGEBASE SUMMARY

(PLAINTEXT ENTRY)

==================================================

  1. OVERVIEW OF HOSPICE & PALLIATIVE CARE ==================================================

CC Young provides hospice and palliative care through an interdisciplinary model focused on:

Hospice is described as a philosophy of care, not a place.

Services are available:

Hospice care is covered 100 percent by Medicare, including all core services listed below.

For information: 214-393-6659

==================================================

2. CARE TEAM

The hospice and palliative interdisciplinary team includes:

This team provides medical, emotional, psychosocial, and spiritual support for both patients and families.

==================================================

3. HOSPICE & PALLIATIVE SERVICES

Core services include:

==================================================

4. ORGANIZATIONAL BACKGROUND

As stated in the document:

==================================================

END OF KNOWLEDGEBASE ENTRY

COMMUNITY SERVICES (IN-HOME SERVICES) – KNOWLEDGEBASE SUMMARY

(PLAINTEXT ENTRY)

==================================================

  1. OVERVIEW OF IN-HOME SERVICES ==================================================

CC Young provides a comprehensive suite of in-home services designed to deliver compassionate, reliable care wherever individuals call home. This includes:

These services support individuals on or off the CC Young campus.

CC Young emphasizes:

Client testimonial excerpts (page 1 visuals):

Primary contact for In-Home Services: 469-437-7754

Website: www.ccyoung.org

License #: 003140

==================================================

2. CC YOUNG ORGANIZATIONAL CONTEXT

Key attributes highlighted:

==================================================

3. SERVICE AREA

All in-home services are available:

Services are designed to meet individuals where they are in their healthcare journey.

==================================================

4. HOME HEALTHCARE (DETAILED FROM PAGE 2)

Purpose:

Help individuals remain independent, safe, and healthy following illness or injury. Ordered by a doctor and covered by Medicare.

Defining qualities:

Core characteristics (page 2 content):

==================================================

5. PRIVATE CARE (DETAILED FROM PAGE 2)

Purpose:

Provide supportive services to make daily living easier, safer, and more comfortable at home.

Highlights:

Additional benefits emphasized in the trifold:

==================================================

6. HOSPICE & PALLIATIVE CARE (DETAILED FROM PAGE 2)

Approach:

Holistic, personalized, comfort-focused care for individuals with chronic or terminal illnesses.

Key principles:

Important clarifications (from page 2):

==================================================

7. MESSAGE SUMMARY FROM THE TRIFOLD

Across all in-home services, CC Young emphasizes:

==================================================

END OF KNOWLEDGEBASE ENTRY

CC YOUNG SENIOR LIVING

PRIVATE CARE – TRANSPORTATION SERVICES

(PLAINTEXT KNOWLEDGEBASE ENTRY)

==================================================

  1. OVERVIEW OF PRIVATE CARE TRANSPORTATION SERVICES ==================================================

CC Young’s Private Care Transportation Services provide safe, supportive, and personalized assistance for individuals who need help traveling from the CC Young Health Center to their home after a hospital or rehab stay.

These services are designed to ensure a seamless, comfortable transition and are delivered by trained CC Young Private Care caregivers.

For more information: 214-393-6659

==================================================

2. SERVICE AREA

Transportation is available:

==================================================

3. SERVICE HOURS

Transportation trips must be scheduled between:

==================================================

4. SERVICE DURATION

==================================================

5. CAREGIVER SUPPORT INCLUDED DURING TRANSPORT

The CC Young caregiver will provide a comprehensive set of supports to ensure safety, comfort, and smooth transition home.

Caregiver responsibilities:

==================================================

6. PROGRAM PURPOSE

This transportation service is intended to:

==================================================

END OF KNOWLEDGEBASE ENTRY

CC YOUNG SENIOR LIVING

PRIVATE CARE – DETAILED SERVICE & PRICING SUMMARY

(PLAINTEXT KNOWLEDGEBASE ENTRY)

==================================================

  1. OVERVIEW OF PRIVATE CARE ==================================================

CC Young Private Care provides short- and long-term support services for:

Private Care helps individuals remain safe, comfortable, and independent at home by offering personalized assistance delivered by trained caregivers.

For more information:

214-393-6659

ccyoung.org/home-services

==================================================

2. FIVE-DAY POST-DISCHARGE PROGRAM

This program provides short-term caregiver assistance for individuals recently discharged from:

The program includes:

Program Options:

Option 1:

Option 2:

==================================================

3. ADDITIONAL PRIVATE CARE SERVICES & FEES

Rates effective 04/01/2025; all rates are subject to change with 30 days’ notice.

==================================================

4. TIER I SERVICES

Tier I includes non-medical caregiving services provided by:

Tier I services include:

Hourly rate: $34

==================================================

5. TIER II SERVICES

Tier II includes simple medical tasks performed by a CNA who:

To qualify:

Tier II includes:

Hourly rate: $35

==================================================

6. TRANSPORTATION POLICY NOTES

==================================================

END OF KNOWLEDGEBASE ENTRY

CC YOUNG SENIOR LIVING

HOSPICE & HOSPICE GENERAL INPATIENT (GIP) – KNOWLEDGEBASE SUMMARY

(PLAINTEXT ENTRY)

==================================================

  1. CONTACT & ACCESS ==================================================

CC Young Hospice is available:

Licenses: #140097, #003140

==================================================

2. ORGANIZATIONAL CONTEXT

CC Young:

Community services include:

==================================================

3. HOSPICE CARE OVERVIEW (CLARIFYING HOSPICE)

Hospice is:

Hospice vs. Curative Care:

==================================================

4. THE CC YOUNG DIFFERENCE

CC Young’s hospice program emphasizes:

==================================================

5. HOSPICE GENERAL INPATIENT (GIP) UNIT

The GIP unit:

GIP Room & Unit Features:

The environment is intentionally crafted as a serene, tranquil oasis.

==================================================

6. HOSPICE & PALLIATIVE SERVICES PROVIDED

Services may include:

==================================================

7. WHEN TO CALL HOSPICE

Hospice is appropriate for individuals with serious or terminal illnesses such as:

Important note:

The best time to learn about or initiate hospice is before symptoms escalate or become difficult to manage.

==================================================

8. WHO CAN REFER TO HOSPICE?

Anyone can make a hospice referral, including:

Process:

==================================================

9. PAYMENT & COVERAGE

Hospice is:

No one is denied care due to inability to pay.

For those underinsured:

==================================================

END OF KNOWLEDGEBASE ENTRY

CC YOUNG SENIOR LIVING

HOSPICE CARE – PHYSICIAN & CLINICAL PARTNER BROCHURE

(PLAINTEXT KNOWLEDGEBASE ENTRY)

==================================================

  1. CONTACT & ACCESS ==================================================

Hospice referrals and clinical inquiries:

CC Young Hospice provides 24/7 availability for admissions, communication, and clinical support.

==================================================

2. ORGANIZATIONAL HIGHLIGHTS (PHYSICIAN-FOCUSED)

CC Young Senior Living:

Brochure tagline:

“Trusted by Physicians, Chosen by Families.”

“A Physician’s Trust. A Century of Excellence.”

==================================================

3. HOSPICE PROGRAM QUALITY METRICS

(page 2 quality indicators section)

CC Young’s hospice program reports exceptional outcomes:

==================================================

4. WHY PHYSICIANS REFER TO CC YOUNG

The brochure emphasizes confidence, reliability, and partnership.

Key reasons physicians choose CC Young:

==================================================

5. ADVANCED CLINICAL TEAM

CC Young’s interdisciplinary hospice team includes:

==================================================

6. CLINICAL SERVICES & SPECIALTY CARE

The hospice program provides:

Integrative & supportive therapies:

==================================================

7. HOLISTIC PHILOSOPHY & CONTINUUM OF SUPPORT

The brochure highlights CC Young’s whole-person approach:

==================================================

8. PROGRAM IDENTITY & POSITIONING

The brochure positions CC Young Hospice as:

==================================================

END OF KNOWLEDGEBASE ENTRY

CC YOUNG SENIOR LIVING

PATHWAYS PROGRAM – RACK CARD SUMMARY

(PLAINTEXT KNOWLEDGEBASE ENTRY)

==================================================

  1. PROGRAM OVERVIEW ==================================================

PATHWAYS is CC Young’s structured support program for individuals with mild cognitive impairment or early cognitive decline who need additional assistance but are not yet ready for full Memory Support in a secured environment.

The program serves as a bridge between Assisted Living and Memory Support, offering:

Acronym meaning:

PATHWAYS = Personal Assistance Toward Health & Wellness As You Succeed

==================================================

2. WHO PATHWAYS IS DESIGNED FOR

Residents who:

============================================

3. CARE PHILOSOPHY: WHOLE-PERSON WELLNESS

PATHWAYS is built around the 7 Pillars of Wellness as defined by the International Council on Active Aging:

  1. Physical
  2. Social
  3. Spiritual
  4. Intellectual
  5. Emotional
  6. Vocational
  7. Environmental

These pillars are the foundation of CC Young’s whole-person wellness approach, ensuring residents receive support across all dimensions of well-being.

==================================================

4. PROGRAM STRUCTURE & ENVIRONMENT

==================================================

5. RESEARCH FOUNDATION

Research shows that guided, structured cognitive programs:

==================================================

6. THE 7 PILLARS OF WELLNESS (DETAILED)

Physical Wellness

Focus: Movement, nutrition, rest, energy

Examples:

Intellectual Wellness

Focus: Lifelong learning, curiosity, mental stimulation

Examples:

Emotional Wellness

Focus: Understanding and managing emotions, resilience

Examples:

Social Wellness

Focus: Connection, belonging, meaningful relationships

Examples:

Spiritual Wellness

Focus: Purpose, inner peace, personal values

Examples:

Vocational Wellness

Focus: Purpose, fulfillment, meaningful activity

Examples:

Environmental Wellness

Focus: Awareness of surroundings, care for the planet

Examples:

==================================================

7. PROGRAM FLOW & SCHEDULING

==================================================

END OF KNOWLEDGEBASE ENTRY

PATHWAYS PROGRAM – ONE-PAGER SUMMARY

(PLAINTEXT KNOWLEDGEBASE ENTRY)

==================================================

  1. WHAT IS PATHWAYS? ==================================================

PATHWAYS is CC Young’s specialized program designed for individuals experiencing mild cognitive decline who need additional structure, support, and engagement but are not yet ready for full Memory Support.

PATHWAYS acts as a bridge between Assisted Living and Memory Support, giving residents the extra assistance they need to stay safe, engaged, and connected — without moving into a secured environment.

The program provides:

==================================================

2. WHY PATHWAYS WAS CREATED

From page 1 text:

Seven key takeaways in the one-pager emphasize:

==================================================

3. PROGRAM BENEFITS

1. PATHWAYS can help slow cognitive decline.

Research shows that guided programs can slow decline and help individuals maintain engagement and function.

2. PATHWAYS is structured but not restrictive.

Residents follow a meaningful daily rhythm tailored to their needs, not a rigid schedule.

3. PATHWAYS provides emotional support.

The program combats the self-imposed isolation that often occurs when cognitive changes begin.

4. PATHWAYS reduces apathy.

Structured activities are designed to keep residents active, alert, and socially engaged.

==================================================

4. WHO BENEFITS FROM PATHWAYS?

Residents who:

==================================================

5. STAFFING & CARE MODEL

From page 2 text:

Intimate caregiver-to-resident ratio

A major differentiator is the small group size, enabling more frequent cueing, personalized attention, and emotional support.

Dedicated trained staff

Consistency of team members

Residents interact with a familiar group of caregivers, reducing anxiety and maintaining trust.

==================================================

6. ACCESS & ELIGIBILITY

PATHWAYS is not just for CC Young residents.

Non-residents from the Dallas community may qualify for the program.

Smooth transition process

CC Young helps families navigate the emotional and logistical challenges of identifying the right care level.

Graduated support

When a resident eventually requires Memory Support, staff assist with a smooth and compassionate transition.

==================================================

7. THE SEVEN PILLARS OF WELLNESS

From both pages, the PATHWAYS one-pager reinforces CC Young’s whole-person wellness philosophy based on the 7 Pillars of Wellness:

  1. Physical Wellness – Exercise, nutritious meals, activities that promote energy and mobility
  2. Intellectual Wellness – Cognitive games, current events, reading, creative exploration
  3. Emotional Wellness – Resilience, self-expression, journaling, supportive discussions
  4. Social Wellness – Connections, belonging, shared activities, performances
  5. Spiritual Wellness – Devotionals, prayer, observance of religious holidays
  6. Vocational Wellness – Meaningful hobbies and lifelong skills (music, art, gardening, writing)
  7. Environmental Wellness – Volunteering, recycling, outdoor engagement, environmental stewardship

==================================================

8. HOW PATHWAYS SUPPORTS FAMILIES

The program:

==================================================

9. WHY PATHWAYS WORKS

The one-pager highlights several reasons:

==================================================

10. CONTACT INFORMATION

From the bottom of page 2:

To learn more or schedule a conversation

Call: 469-249-3154

==================================================

END OF KNOWLEDGEBASE ENTRY

CC YOUNG AI TRAINING FAQ – MASTER KNOWLEDGEBASE

Primary Phone Number for AI Chatbot

Q: What is the best phone number?

A: The best phone number for CC Young is 214-884-3978.

Q: What is the phone number for CC Young?

A: 214-884-3978

Q: What is the phone number for sales, tours, or more information?

A: 214-884-3978

LOCATION

Q: What is the address?

A: 4847 West Lawther Drive, Suite 100, Dallas, Texas 75214

Q: Where are you located?

A: 4847 West Lawther Drive, Suite 100, Dallas, Texas 75214

FINANCIAL FAQ

Q: How much does it cost to live at CC Young?

A: Pricing depends on the level of living.

Q: How much does it cost to join the waitlist?

A:

Q: How much money do I need to qualify to live at CC Young?

A: Financial qualifications vary by level of care. A sales counselor can assist at 214-884-3978.

Q: Are meals included?

A:

Q: Does housekeeping cost extra?

A: No. Bi-weekly housekeeping is included in Independent Living and Assisted Living.

Q: Is laundry included?

A:

Q: How much will rates increase each year?

A: Rate increases depend on inflation and operational costs.

Q: When do rate increases take effect?

A: Rate increases go into effect April 1 each year.

Q: Do you offer assistance if I run out of money?

A: This varies by situation. Discuss with a sales counselor at 214-884-3978.

Q: What happens if I run out of money?

A: Contact a sales counselor at 214-884-3978 for personalized guidance.

Q: What utilities are included?

A: The Monthly Service Fee includes all utilities. A media fee covers internet, telephone, cable, and TV.

Q: What does my Independent Living Monthly Service Fee cover?

A: All utilities, bi-weekly housekeeping, dining allowance, life enrichment, TV, internet, telephone, maintenance, pest control, one parking space, one storage unit, 24-hour courtesy staff, pendant calls, complimentary transportation within 19 miles, and access to the CC Young Health Center.

Q: Are there level-of-care fees in Assisted Living?

A: Yes. Levels include Basic, Level 1, and Level 2.

Q: Do you accept long-term care insurance?

A: Long-term care insurance is handled directly between the resident and their insurance carrier.

Q: Is there an entrance fee?

A:

Q: Is the entrance fee refundable?

A: Yes, 90 percent refundable upon move-out and re-occupancy of the apartment.

Q: Is there a second-person entrance fee?

A: No. A double-occupancy fee applies.

Q: Is there a second-person Monthly Service Fee?

A: No separate Monthly Service Fee, but a double-occupancy fee applies.

Q: Do you accept Medicaid?

A: No. CC Young does not accept Medicaid.

Q: Are there any other extra fees?

A: Fees vary based on services. Contact 214-884-3978 for details.

AVAILABILITY FAQ

Q: Do you have a waiting list?

A: Yes.

Q: How do I join the waitlist?

A: Contact a sales counselor.

Q: How long is your waitlist?

A: Varies. Speak with a sales counselor.

Q: What do I have to do to qualify to live at CC Young?

A: Complete an application and be approved.

Q: Do I have to belong to a certain religion?

A: No. CC Young is non-denominational and welcomes all faiths.

Q: Do you have availability at The Overlook?

A: Usually yes, but availability varies. Contact a sales counselor.

Q: Do you have availability at The Asbury?

A: Typically yes, but varies. Contact a sales counselor.

Q: Do you have availability at The Thomas?

A: Availability varies. Speak with a sales counselor.

Q: Do you have availability at The Terraces?

A: The Terraces is currently accepting Priority Memberships.

LIVING OPTIONS

Q: What care levels do you offer?

A:

Q: What types of residences and floor plans do you have?

A: Multiple floor plans across three Independent Living residences and two Assisted Living buildings.

Q: What is the square footage of your apartments?

A: Varies by residence and floor plan.

Q: Where would I park?

A: Each apartment includes one assigned parking space.

Q: How many cars can I bring?

A: Up to two cars.

Q: Can I have pets?

A: Yes. One pet per residence with a nonrefundable pet deposit.

Q: What sorts of activities do you offer?

A: Hundreds of activities each month. See the Lifestyle Guide:

https://www.ccyoung.org/LifestyleGuide

Q: Are assisted living residences furnished?

A: No. Residents should furnish and personalize their apartments.

Q: Can residents decorate their spaces?

A: Yes. Personalization is encouraged.

CARE OPTIONS

Q: What is included in Independent Living?

A: Utilities, bi-weekly housekeeping, dining allowance, enrichment programs, maintenance, internet, phone, TV, pendant response, transportation, and wellness center access.

Q: What is included with Assisted Living?

A: Apartment, meals, utilities, base level of care, weekly housekeeping, TV, internet, phone, technology support, transportation.

Q: What services are offered in Memory Support?

A: Three meals/day, snacks, dementia-specific lifestyle programming, and healthcare support.

Q: What services are offered in Skilled Nursing?

A: 24/7 nursing care, three meals/day, snacks, and full interdisciplinary support.

Q: Do you offer Adult Day Care?

A: No.

STAFFING FAQ

Q: Have you been able to keep staff?

A: Yes. Many staff members have decades of tenure.

Q: What are the nursing ratios in long-term care?

A: CC Young meets or exceeds Texas regulations.

Q: Is staff onsite 24/7?

A: Yes. Assisted Living, Memory Support, and Skilled Nursing have 24/7 staffing.

Q: Do you do background checks?

A: Yes.

Q: Is staff trained on elder abuse and neglect?

A: Yes. Ongoing training and mandatory reporting procedures are in place.

Q: Is staff trained in dementia care?

A: Yes. Dementia-specific floors include Certified Dementia Practitioners.

Q: Do you have nurses on staff?

A: Yes, including RNs, LVNs, and CNAs on all shifts.

Q: Do you have an in-house physician?

A: Yes. CC Young has an onsite clinic with physicians available to serve as primary care.

Q: Do you coordinate home healthcare visits?

A: Yes. CC Young offers Home Healthcare, Private Care, Hospice, and Palliative Care.

SERVICES & AMENITIES

Q: What classes do you offer?

A: See the Lifestyle Guide: https://www.ccyoung.org/e-magazine

Q: Do you offer transportation?

A: Yes. Complimentary transportation within 19 miles.

Q: Are there scheduled activities?

A: Yes, hundreds monthly. See: https://www.ccyoung.org/e-magazine

Q: Are residents encouraged to participate?

A: Absolutely, though participation is optional.

Q: Are there community outings and volunteer opportunities?

A: Yes. Monthly outings and volunteer options are available.

Q: Is live entertainment available?

A: Yes, across all levels of care.

Q: Are religious services available?

A: Yes. Two weekly non-denominational services plus Bible studies and seasonal events.

Q: Are hospice and therapy available?

A: Yes. Hospice GIP, Home Healthcare, PT, OT, and Speech Therapy are available.

Q: Are incontinence supplies included?

A: No. Families must provide supplies.

Q: Are care plans written?

A: Yes. Care plans are developed for all care levels.

Q: Is Wi-Fi included?

A: Yes. High-speed wired and wireless internet is included in the media package.

Q: How can I send flowers or gifts?

A: Call The Vista Gift Shop at 214-370-2844 or visit:

Store

https://www.ccyoung.org/store/embed/#?secret=cLUHfGF2rS#?secret=1Emj9C9GXq

Q: Are overnight guests allowed?

A: Yes. Two guest apartments are available.

Q: Are visitors allowed anytime?

A: Yes. Preferred hours are 7 a.m. to 10 p.m.

FOOD & DINING FAQ

Q: What is the food like?

A: CC Young offers multiple dining venues, chef-crafted menus, and seasonal selections.

Q: How many meals are provided per day?

A:

Q: Do you offer gluten-free items?

A: Yes.

Q: Are snacks available?

A: Yes. Assisted Living provides snacks; additional snacks are available for purchase campus-wide.

Q: Are meals flexible?

A: Yes. Set meal windows and grab-and-go options are available.

Q: Can meals be tailored to dietary needs?

A: Yes. Nutritionists and dietitians assist with dietary needs.

Q: Can residents take food back to their apartments or order to-go?

A: Yes.

LIFESTYLE & COMMUNITY

Q: Is it easy to meet people?

A: Yes. There are many community spaces, clubs, and activities.

Q: How many people live there?

A:

Q: Can my kids visit?

A: Yes. Family and friends are always welcome.

Q: What does “CC Young” stand for?

A: Rev. Christopher Conley Young, CC Young’s founder.

Q: Who owns CC Young?

A: CC Young is a 501(c)(3) nonprofit.

Q: Is CC Young diverse?

A: Yes. CC Young embraces diversity among residents and staff.

Q: What is the average age of residents?

A:

TOURS

Q: How do I schedule a tour?

A: Visit ccyoung.org/contact to arrange a tour or call 214-884-3978.

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“category”: “General”,
“question”: “What is the best phone number?”,
“answer”: “The best phone number for CC Young is 214-884-3978.”
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{
“category”: “General”,
“question”: “What is the phone number for CC Young?”,
“answer”: “The main phone number for CC Young is 214-884-3978.”
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{
“category”: “General”,
“question”: “What is the phone number for sales, tours, or more information?”,
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{
“category”: “Location”,
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“answer”: “Our main campus address is 4847 West Lawther Drive, Suite 100, Dallas, Texas 75214.”
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{
“category”: “Location”,
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“answer”: “CC Young is located at 4847 West Lawther Drive, Suite 100, Dallas, Texas 75214, in East Dallas across from White Rock Lake.”
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{
“category”: “Financial”,
“question”: “How much does it cost to live at CC Young?”,
“answer”: “Pricing depends on the level of living. Assisted Living residences begin at $4,400 per month. Independent Living rental apartments begin at $3,500 per month, and Independent Living entrance-fee apartments begin at $96,500. Our sales counselors can provide personalized pricing at 214-884-3978.”
},
{
“category”: “Financial”,
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“answer”: “To join the Independent Living waitlist is $100. There is no cost to join the waitlist for Assisted Living or Memory Support.”
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{
“category”: “Financial”,
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{
“category”: “Financial”,
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{
“category”: “Financial”,
“question”: “Does housekeeping cost extra?”,
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“category”: “Financial”,
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{
“category”: “Financial”,
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“category”: “Financial”,
“question”: “What happens if I run out of money?”,
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{
“category”: “Financial”,
“question”: “What utilities are included?”,
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{
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{
“category”: “Financial”,
“question”: “Are there level-of-care fees in Assisted Living?”,
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{
“category”: “Financial”,
“question”: “Do you accept long-term care insurance?”,
“answer”: “Long-term care insurance is handled directly between the individual and their insurance company. CC Young does not bill long-term care insurance directly, but families can often submit documentation for reimbursement.”
},
{
“category”: “Financial”,
“question”: “Is there an entrance fee?”,
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{
“category”: “Financial”,
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{
“category”: “Financial”,
“question”: “Is there a second-person Monthly Service Fee?”,
“answer”: “No. There is one Monthly Service Fee per residence, with an additional fee for double occupancy.”
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{
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“question”: “Do you accept Medicaid?”,
“answer”: “No. CC Young does not accept Medicaid.”
},
{
“category”: “Financial”,
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“category”: “Availability”,
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{
“category”: “Availability”,
“question”: “Do I have to belong to a certain religion to live at CC Young?”,
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“answer”: “The Asbury typically has some availability, but census varies. Please contact a sales counselor for current options.”
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{
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“question”: “Do you have availability at The Thomas?”,
“answer”: “Availability at The Thomas varies. Our sales team can discuss current openings and waitlist options.”
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{
“category”: “Availability”,
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“answer”: “The Terraces will be CC Young’s fourth Independent Living residence. We are currently accepting Priority Memberships. A sales counselor can provide details.”
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{
“category”: “Living Options”,
“question”: “What care levels do you offer?”,
“answer”: “CC Young offers a full continuum of care including Independent Living, Assisted Living, PATHWAYS (a bridge program between Assisted Living and Memory Support), Memory Support, Skilled Nursing and Long-Term Care, Rehabilitation, Home Healthcare, Private Care, and Hospice & Palliative Care.”
},
{
“category”: “Living Options”,
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{
“category”: “Living Options”,
“question”: “What is the square footage of your apartments?”,
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{
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“question”: “Where would I park?”,
“answer”: “Independent Living residents are assigned one parking space per apartment. Additional parking may be available depending on the building.”
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“answer”: “Residents may bring up to two cars. One assigned parking space is included, and additional parking is subject to availability.”
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{
“category”: “Living Options”,
“question”: “Can I have pets?”,
“answer”: “Yes. CC Young is pet-friendly. Residents may keep one pet in their apartment, pay a nonrefundable pet deposit, and agree to the CC Young Pet Policy. There is also a dog park on campus.”
},
{
“category”: “Living Options”,
“question”: “What sorts of activities do you offer?”,
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},
{
“category”: “Living Options”,
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},
{
“category”: “Living Options”,
“question”: “Can residents decorate their spaces?”,
“answer”: “Yes. Residents are encouraged to decorate and personalize their apartments with their own furniture, photos, and belongings.”
},
{
“category”: “Care Options”,
“question”: “What is included in Independent Living?”,
“answer”: “Independent Living includes your apartment, all utilities, a dining allowance, bi-weekly housekeeping, life enrichment programs, television, internet, telephone, maintenance, pest control, one assigned parking space, one storage unit, 24-hour courtesy staff, pendant response, complimentary transportation within a 19-mile radius, and access to the CC Young Health Center.”
},
{
“category”: “Care Options”,
“question”: “What is included with Assisted Living?”,
“answer”: “Assisted Living includes your apartment, meals, utilities, a base level of care, weekly housekeeping, telephone, internet, television, technology support, and transportation within a 19-mile radius. Additional levels of care are available for those who need more support.”
},
{
“category”: “Care Options”,
“question”: “What services are offered in Memory Support?”,
“answer”: “Memory Support residents receive three meals a day plus snacks, dementia-specific lifestyle activities to engage them physically and cognitively, and healthcare tailored to their medical and memory care needs.”
},
{
“category”: “Care Options”,
“question”: “What services are offered in Skilled Nursing?”,
“answer”: “Skilled Nursing residents receive 24/7 nursing care based on their clinical needs, three meals per day, snacks on request, and comprehensive support from an interdisciplinary team of nurses, therapists, social workers, and other professionals.”
},
{
“category”: “Care Options”,
“question”: “Do you offer Adult Day Care?”,
“answer”: “No. CC Young no longer offers Adult Day Care.”
},
{
“category”: “Staffing”,
“question”: “Have you been able to keep staff?”,
“answer”: “Yes. CC Young is fortunate to have many long-tenured team members who have served residents and families for decades. We focus on staff development, appreciation, and a supportive workplace culture.”
},
{
“category”: “Staffing”,
“question”: “What are the nursing ratios in long-term care?”,
“answer”: “CC Young follows or exceeds staffing ratios required by the state of Texas. Exact ratios can vary by shift and needs on the unit.”
},
{
“category”: “Staffing”,
“question”: “Is staff onsite 24/7?”,
“answer”: “Yes. Assisted Living, Memory Support, and Skilled Nursing have staff onsite 24/7, and a courtesy officer is available for the entire campus.”
},
{
“category”: “Staffing”,
“question”: “Do you do background checks?”,
“answer”: “Yes. CC Young conducts background checks on staff as part of the hiring process.”
},
{
“category”: “Staffing”,
“question”: “Is staff trained on elder abuse and neglect?”,
“answer”: “Yes. CC Young regularly trains employees on recognizing, preventing, and reporting elder abuse and neglect. There are clear policies for reporting any concerns.”
},
{
“category”: “Staffing”,
“question”: “Is staff trained in dementia care?”,
“answer”: “Yes. Staff who work with residents living with dementia receive specialized training, and team members on dementia-specific floors are trained as Certified Dementia Practitioners.”
},
{
“category”: “Staffing”,
“question”: “Do you have nurses on staff?”,
“answer”: “Yes. CC Young has Registered Nurses (RNs), Licensed Vocational Nurses (LVNs), and Certified Nursing Assistants (CNAs) on staff for all shifts in licensed areas of care.”
},
{
“category”: “Staffing”,
“question”: “Do you have an in-house physician?”,
“answer”: “Yes. CC Young has a Medical Director for the Health Center and an on-site clinic staffed by physicians that residents may choose to use as their primary care providers.”
},
{
“category”: “Staffing”,
“question”: “Do you coordinate home healthcare visits?”,
“answer”: “Yes. As a Continuing Care Retirement Community, CC Young offers Home Healthcare, Private Care, Hospice, and Palliative Care and can coordinate visits for residents and community clients.”
},
{
“category”: “Services & Amenities”,
“question”: “What classes do you offer?”,
“answer”: “We offer a wide variety of classes including fitness, lifelong learning, arts, technology, and more. For current offerings, refer to the Lifestyle Guide at https://www.ccyoung.org/e-magazine.”
},
{
“category”: “Services & Amenities”,
“question”: “Do you offer transportation?”,
“answer”: “Yes. CC Young provides complimentary transportation for residents within a 19-mile radius for scheduled destinations such as medical appointments and shopping.”
},
{
“category”: “Services & Amenities”,
“question”: “Are there scheduled activities?”,
“answer”: “Yes. There are several hundred events and activities each month. The full schedule is available in our Lifestyle Guide at https://www.ccyoung.org/e-magazine.”
},
{
“category”: “Services & Amenities”,
“question”: “Are residents encouraged to participate?”,
“answer”: “Yes. We promote an active, engaged campus and encourage residents to participate in as many activities as they wish, while respecting each person’s choice and comfort level.”
},
{
“category”: “Services & Amenities”,
“question”: “Are there community outings and volunteer opportunities?”,
“answer”: “Yes. Our Life Enrichment team plans regular outings into the community and offers opportunities for residents to volunteer and stay connected to causes they care about.”
},
{
“category”: “Services & Amenities”,
“question”: “Is live entertainment available?”,
“answer”: “Yes. We regularly host live entertainers, musicians, and performers across all levels of care.”
},
{
“category”: “Services & Amenities”,
“question”: “Are religious services available?”,
“answer”: “Yes. We offer non-denominational worship services on Sundays as well as Bible studies and seasonal events such as Lent, Easter, and Christmas programs.”
},
{
“category”: “Services & Amenities”,
“question”: “Are hospice and therapy available?”,
“answer”: “Yes. CC Young offers Hospice and Hospice General Inpatient services as well as physical, occupational, and speech therapies. These services are available both on campus and in the community.”
},
{
“category”: “Services & Amenities”,
“question”: “Are incontinence supplies included?”,
“answer”: “No. Residents or their families are responsible for providing incontinence supplies. For convenience, CC Young can order supplies and bill the resident.”
},
{
“category”: “Services & Amenities”,
“question”: “Are care plans written?”,
“answer”: “Yes. Written care plans are developed in consultation with residents and families in Assisted Living, Memory Support, Skilled Nursing, Rehab, Home Health, Palliative Care, and Hospice.”
},
{
“category”: “Services & Amenities”,
“question”: “Is Wi-Fi included?”,
“answer”: “Yes. Residents receive a media package that includes local and long-distance telephone, wired and Wi-Fi internet, and premium cable television, along with on-site technology support.”
},
{
“category”: “Services & Amenities”,
“question”: “How can I send flowers or gifts to a resident?”,
“answer”: “CC Young has an on-site gift shop on the second floor of The Vista. Staff can assist with gifts and floral arrangements. Please call 214-370-2844 or visit https://www.ccyoung.org/store/.”
},
{
“category”: “Services & Amenities”,
“question”: “Are overnight guests allowed?”,
“answer”: “Yes. CC Young has two dedicated guest apartments in The Thomas for visiting family and friends, subject to availability.”
},
{
“category”: “Services & Amenities”,
“question”: “Are visitors allowed anytime?”,
“answer”: “Yes. Visitors are welcome and encouraged. While there are no strict visiting hours, preferred hours are between 7 a.m. and 10 p.m.”
},
{
“category”: “Food & Dining”,
“question”: “What is the food like?”,
“answer”: “CC Young offers a wide variety of menu selections across multiple dining venues, with seasonal changes and chef-prepared meals to maximize resident enjoyment.”
},
{
“category”: “Food & Dining”,
“question”: “How many meals are provided per day?”,
“answer”: “Residents in Assisted Living, Memory Support, and Skilled Nursing receive three meals per day. Independent Living residents use their dining allowance across multiple venues and options.”
},
{
“category”: “Food & Dining”,
“question”: “Do you offer gluten-free items?”,
“answer”: “Yes. Gluten-free and other special diet options are available.”
},
{
“category”: “Food & Dining”,
“question”: “Are snacks available?”,
“answer”: “Yes. Snacks are available in Assisted Living and other care areas. Additional snacks and light meals can be purchased at dining venues on campus such as The Vista Bistro and The Point Café.”
},
{
“category”: “Food & Dining”,
“question”: “Are meals flexible, or are there set meal times?”,
“answer”: “In Independent Living and Assisted Living, there are set meal windows when food is available, plus grab-and-go items at select venues. Skilled Nursing also has meal ranges, and staff work to accommodate individual needs.”
},
{
“category”: “Food & Dining”,
“question”: “Can meals be tailored to dietary needs?”,
“answer”: “Yes. Licensed dietitians and nutritionists are on staff to help tailor meals to residents’ medical and nutritional needs and special requests.”
},
{
“category”: “Food & Dining”,
“question”: “Can residents take food back to their apartments or order to-go?”,
“answer”: “Yes. Residents are welcome to take meals back to their apartments and can request to-go meals from dining venues.”
},
{
“category”: “Lifestyle & Community”,
“question”: “Is it easy to meet people?”,
“answer”: “Yes. With a 20-acre campus, multiple common areas, rich activity programming, and shared dining spaces, there are many opportunities to meet neighbors and make friends.”
},
{
“category”: “Lifestyle & Community”,
“question”: “How many people live there?”,
“answer”: “There are 223 Independent Living apartments across three buildings, 74 Assisted Living residences in The Hillside, 59 Assisted Living residences in The Vista, 32 Memory Support apartments, and 129 Skilled Nursing rooms. Actual resident count varies based on occupancy.”
},
{
“category”: “Lifestyle & Community”,
“question”: “Can my kids visit me?”,
“answer”: “Yes. Family and friends are welcome and encouraged to visit. We even have game zones and activity areas designed for multi-generational fun.”
},
{
“category”: “Lifestyle & Community”,
“question”: “What does \”CC Young\” stand for?”,
“answer”: “CC Young is named after our founder, Reverend Christopher Conley Young, whose vision began in 1917.”
},
{
“category”: “Lifestyle & Community”,
“question”: “Who owns CC Young?”,
“answer”: “CC Young is a 501(c)(3) nonprofit organization and is not owned by an individual or corporation.”
},
{
“category”: “Lifestyle & Community”,
“question”: “Is CC Young diverse?”,
“answer”: “Yes. CC Young welcomes diversity among both residents and staff and strives to create an inclusive, respectful community.”
},
{
“category”: “Lifestyle & Community”,
“question”: “What is the average age of residents?”,
“answer”: “The average age in Independent Living is around 82. In Assisted Living, the average age is typically between 85 and 90.”
},
{
“category”: “Tours”,
“question”: “How do I schedule a tour?”,
“answer”: “To schedule a tour, please visit ccyoung.org/contact and complete the contact form, or call 214-884-3978 to speak with a sales counselor.”
}
]

1. Global Rules (run before everything else)

These rules should always be checked first.

1.1 Emergency / Crisis

IF user message contains any of:

[“emergency”, “call 911”, “heart attack”, “stroke”, “cannot breathe”, “chest pain”, “suicidal”, “kill myself”, “hurting myself”, “self harm”]

THEN

“I am not able to provide emergency medical help. If this is an emergency, please call 911 immediately or go to the nearest emergency room.”

No routing to CC Young numbers for emergencies.

1.2 Out of geography

IF user explicitly says they are outside the Dallas/North Texas area and asks for services CC Young provides only locally

THEN

“CC Young is located in East Dallas, Texas, and our services are focused on this region. You may want to search for a continuing care retirement community or senior living provider near you.”

2. Primary Intent Buckets

Use these buckets for routing:

  1. Tours / Sales / Contact
  2. Financial & Pricing
  3. Availability & Waitlists
  4. Levels of Living & Fit (Independent / Assisted / PATHWAYS / Memory Support / Skilled Nursing)
  5. Community Services (Home Healthcare, Private Care, Hospice & GIP)
  6. PATHWAYS-specific
  7. Hospice-specific
  8. Existing Resident Services & Amenities
  9. Location & Directions
  10. Meta or General Questions (about CC Young as an organization)

Below are detailed IF/THEN rules.

3. Tours / Sales / Contact Routing

Goal: Get them to the main number or contact form quickly, while answering basic questions.

Trigger keywords (any):

[“tour”, “schedule a tour”, “book a tour”, “visit”, “come see”, “walkthrough”, “appointment”, “talk to someone”, “contact”, “sales”, “move in”, “moving in”, “move my mom”, “move my dad”]

IF message matches tour intent

THEN

  1. Identify level if mentioned (Independent, Assisted, Memory, PATHWAYS, Rehab, etc.)
  2. Provide clear CTA.

Example response pattern:

“To schedule a tour or talk with a sales counselor, please call 214-884-3978 or visit ccyoung.org/contact.”

“I can also answer some basic questions about that residence if you would like.”

Routing hint for devs:

4. Financial & Pricing Routing

Trigger keywords (any):

[“cost”, “price”, “pricing”, “how much”, “fees”, “monthly fee”, “service fee”, “entrance fee”, “deposit”, “rates”, “increase”, “rate increase”, “run out of money”, “medicaid”, “insurance”, “long term care insurance”]

4.1 General pricing

IF message includes financial keyword AND mentions:

[“independent”, “assisted”, “memory”, “skilled”, “nursing”, “living”, “apartment”]

THEN answer with known ranges, then route to sales:

“Pricing depends on the level of living. Assisted Living residences begin at $4,400 per month. Independent Living rental apartments begin at $3,500 per month, and Independent Living entrance fee apartments begin at $96,500. For a personalized quote based on your situation, please call 214-884-3978.”

4.2 Medicaid

IF message contains “Medicaid”

THEN

“CC Young does not accept Medicaid. A sales counselor can talk with you about private pay options and other resources at 214-884-3978.”

4.3 Entrance fee refund

IF message contains “entrance fee” AND “refund” or “refundable”

THEN

“The Independent Living entrance fee is 90 percent refundable upon move out and re occupancy of the apartment by a new resident.”

4.4 Running out of money

IF message contains any of:

[“run out of money”, “cant afford”, “broke”, “no money”, “financial assistance”]

THEN

“Each situation is unique, so this is best discussed with a sales counselor. Please call 214-884-3978 so we can talk through your personal situation.”

Routing hint:

5. Availability & Waitlist Routing

Trigger keywords (any):

[“waitlist”, “waiting list”, “availability”, “available”, “vacancy”, “openings”, “move in date”, “move in timing”]

IF message includes “waitlist”

THEN

“There is a $100 fee to join the Independent Living waitlist. There is no fee for Assisted Living or Memory Support waitlists. A sales counselor can explain current wait times at 214-884-3978.”

IF message includes “availability” AND a building name:

[“Overlook”, “Asbury”, “Thomas”, “Terraces”]

THEN

“Availability in [BUILDING NAME] changes frequently. The best way to get current information is to speak with a sales counselor at 214-884-3978. I can also answer questions about the building and level of care.”

Routing hint:

6. Levels of Living & “What Is Right For Me” Routing

Trigger keywords (any):

[“independent living”, “assisted living”, “memory support”, “memory care”, “nursing home”, “skilled nursing”, “rehab”, “rehabilitation”, “home health”, “private care”, “hospice”, “palliative”, “PATHWAYS”]

6.1 General “what level is right”

IF user says something like:

[“not sure what level”, “do we need assisted living”, “do we need memory care”, “what level of care”, “which option is best”]

THEN

Example:

“CC Young offers Independent Living, Assisted Living, PATHWAYS (for mild cognitive decline), Memory Support, Rehabilitation, Skilled Nursing, Home Healthcare, Private Care, and Hospice & Palliative Care. The right level depends on how much help is needed with daily activities, memory, and medical care. A sales counselor can help you decide what is best at 214-884-3978.”

Routing: intent “care_level_fit”.

7. Community Services: Home Healthcare, Private Care, Hospice

You will often see questions about “care at home”.

Home Healthcare triggers:

[“home health”, “home healthcare”, “nurse at home”, “therapy at home”, “PT at home”, “OT at home”, “speech therapy at home”, “after hospital”, “after surgery”]

Private Care triggers:

[“caregiver”, “sitter”, “companion”, “help at home”, “bathing help”, “medication reminder”, “transportation home”, “private pay care”, “non medical care”]

Hospice and GIP triggers:

[“hospice”, “end of life”, “palliative”, “comfort care”, “GIP”, “inpatient hospice”]

7.1 Home Healthcare routing

IF message contains “home health” or “home healthcare”

THEN

“CC Young Home Healthcare provides skilled nursing and therapy services wherever you live after an illness, injury, surgery, or hospital stay. Services are ordered by a physician and are usually covered by Medicare and many insurance plans. To see if you qualify and if you are in our service area, call 214-884-3978.”

Intent: “community_home_health”.

7.2 Private Care routing

IF message contains terms like “caregiver”, “sitter”, “help at home”, “companion”, “medication reminder”, “transportation from rehab”

THEN

“CC Young Private Care provides private pay support in your home or on our campus. Caregivers can assist with bathing, dressing, meals, transportation, medication reminders, companionship, post discharge support, and more. To discuss a personalized plan, call 214-884-3978.”

Intent: “community_private_care”.

7.3 Hospice & GIP routing

IF message contains “hospice” or “end of life” or “GIP”

THEN

“CC Young Hospice provides comfort focused care for people with serious or terminal illness, wherever they live. We also have a Hospice General Inpatient (GIP) unit in The Vista for patients whose symptoms cannot be managed at home. Hospice is generally covered by Medicare and most insurance. To discuss if hospice is appropriate, please call 214-884-3978.”

Intent: “community_hospice”.

8. PATHWAYS Program Routing

Trigger keywords:

[“PATHWAYS”, “mild cognitive”, “early memory loss”, “bridge between assisted living and memory support”, “not ready for memory care”, “wandering a little”, “forgetting meals”, “getting lost”, “needs more structure”]

IF user mentions mild cognitive changes AND Assisted Living AND not ready for Memory Support

THEN

“PATHWAYS at CC Young is a bridge program for residents with mild cognitive decline who need more structure than traditional Assisted Living but are not yet ready for full Memory Support. It offers a small group environment with daily structured activities based on the seven pillars of wellness. To see if PATHWAYS is a fit for your loved one, call 214-884-3978.”

Intent: “pathways_program”.

IF question is “what is the difference between PATHWAYS and Memory Support”

THEN

“PATHWAYS is for residents with mild cognitive decline who are not exit seeking and can safely live in Assisted Living with extra structure. Memory Support is a secured environment designed for residents with more advanced dementia or higher safety risks.”

9. Existing Resident Services & Amenities Routing

Trigger keywords:

[“Wi-Fi”, “internet”, “activities”, “Lifestyle Guide”, “transportation”, “shuttle”, “gift shop”, “flowers”, “guest room”, “visitor”, “visiting hours”, “religious services”, “worship”, “entertainment”, “classes”]

Examples:

Intent: “resident_services_amenities”.

10. Location & Directions Routing

Trigger keywords:

[“address”, “where are you”, “location”, “directions”, “map”, “White Rock Lake”, “East Dallas”]

IF location related

THEN

“CC Young is located in East Dallas across from White Rock Lake. Our main address is 4847 West Lawther Drive, Suite 100, Dallas, Texas 75214.”

Intent: “location_directions”.

11. Meta / Organizational Questions Routing

Trigger keywords:

[“what is CC Young”, “who owns”, “nonprofit”, “faith based”, “denomination”, “501c3”, “history”, “how long”, “founded”]

IF message is about who you are, history, nonprofit status

THEN

“CC Young Senior Living is a nonprofit, faith based continuing care retirement community in East Dallas, serving seniors since 1922. We welcome residents of all faiths and backgrounds and are recognized with CMS Five Star quality ratings for skilled nursing, home health, and hospice.”

Intent: “about_org”.

12. Fallback Routing (No Match)

IF none of the above keyword sets match, or the intent is unclear

THEN

  1. Give a helpful generic answer if possible
  2. Offer human help by having them contact CC Young.

Example:

“I want to make sure I give you the most accurate information. Some questions are best handled directly by our team. Please call 214-884-3978 so we can help you in more detail.”

Intent: “fallback”.