Frequently Asked Questions
What activities are available to me should I choose to move in?
There are so many. And they change and grow. To get a snapshot of our activities, download our calendar of events.
What does my monthly service fee cover?
Dining allowance, residential maintenance, utilities (water and electric), housekeeping, evening courtesy officer, activities, scheduled transportation, urgent call system and motion detector for daily "check-in" program.
What about TV & Technology?
We provide a discounted media package, which includes local and long distance phone, wired and Wi-Fi Internet, and premium cable TV as well as technology support. We also offer technology classes for seniors at The Point Click for details.
What dining options are included?
We have a variety of dining options available on campus. Every building has its own dining room. The Asbury is open for breakfast and lunch with restaurant-style service. The Overlook has two options, with Conley’s open for breakfast, lunch and dinner. Breakfast is complimentary and continental style. Lunch and dinner are restaurant style. 4833 is our fine dining steak house open for dinner only, Thursday thru Saturday. The Thomas building is open for lunch only and service is cafeteria style. The Café at the Point is open seven days a week for snacking, light meals and beverages.
Is transportation provided?
We now offer trips up to 19 miles, each way, at no cost. Please call 214-841-2988 for additional transportation trip information and scheduling.
What is an entrance fee? Is that my only option?
Many non-profit communities collect entrance fees. There are multiple reasons for this. The two most important are: they help initially finance new community projects and improvements, and they help reduce overall monthly fees. We collect entrance fees for The Asbury and The Overlook. A percentage of that fee is refunded back to you as a resident (or to your estate) upon re-occupancy of the apartment. Our third Independent Living building, The Thomas, is rental only and has no entrance fee. We are committed to offering residential choices and an entry price for nearly every budget.
Should I be concerned about my parent’s security and well-being?
We provide a 24-hour urgent call system, and professional healthcare providers are a call away. Help, if needed, is never far away. We also offer an evening courtesy officer on campus.
How do you help my loved one feel at home?
Home is a reflection of the people who live there. From the pictures on the walls, to the furniture and lamps, to those one-of-a-kind treasured mementos collected over a lifetime — home is personal. You can be assured when your loved one moves into CC Young, they are home! They bring with them their furniture and accessories to make their space their own. Their personal touches are unmistakable and bring great comfort.
Some say it’s never easy to move from your existing home to someplace new. Then once here, they say, “Why did I wait so long?” The staff and residents at CC Young go the extra mile to make your parent or loved one feel at home quickly — in a safe, secure environment that is totally focused on your parent’s well-being and quality of life.
Where is The Campus Clinic located?
The Campus Clinic will relocate to new offices in the Vista as soon a space is ready. Until that time, the offices are at the first floor of The Hillside.
What if I still have more questions?
We’re ready to help you discuss options with your parent or loved one. We can afford you access to what may be the best resource of all — seniors and their family members who have already made the decision to choose CC Young. Simply contact us for more information.
Does CC Young have respite care rooms available
CC Young has several respite care rooms available for your loved one. We know caregivers can be physically and emotionally exhausted, and CC Young is here for you to recharge. Allow us to care for your aging adult while you can have time for you. Please call us at 214-248-4000 to learn more about respite care at CC Young.
What is CC Young’s assessment criteria for an Assisted Living resident?
Our Assisted Living assessment includes a visit with the potential resident, a tour of The Hillside, The Vista and our campus, and a review of financial paperwork from the resident and medical paperwork from the resident’s physician. There are additional services that can be purchased through our Ancillary Services Program or through our Home Services program. We look for the person’s ability to get themselves up in the morning, get dressed and get to and from the dining room independently. Per State regulations, CC Young’s Assisted Living is not allowed to accept or retain any resident who requires the services of a staff nurse on a daily basis.
What services and amenities are included with Assisted Living?
Three meals a day, medication management, weekly laundry and light housekeeping, engaging social and recreational activities and all utilities are included in the monthly fee.
Do Medicare or Long Term Care policies pay for Assisted Living care?
Medicare does not pay for Assisted Living. Long Term Care policies typically have an Assisted Living benefit. Call to confirm other accepted providers: 972-432-7874.
What happens when my family member needs a higher level of care?
Hillside & Vista team members are in frequent communication with the responsible parties of residents about their loved one’s condition and the care they need. If a resident begins to require a level of care beyond what is available at The Hillside/The Vista or beyond appropriate support available through CC Young’s fee-based Home Services program, the staff will work with the resident and responsible party on a transition to a higher level of care on our campus. Unless it is an emergency situation, there is generally a transition period within which the family members of the resident and the resident will have the opportunity to determine the next best fit for them. When a resident is transferring to a higher level of care on campus, the 30-day notice requirement is waived.
What is the next step or level of care following Assisted Living?
Depending upon the care needs of the resident, the next level of care could be Memory Support or Skilled Nursing.
How do you help my loved one feel at home?
Home is a reflection of the people who live there. From the pictures on the walls, to the furniture and lamps, to those one-of-a-kind treasured mementos collected over a lifetime — home is personal. You can be assured when your loved one moves into CC Young, they are home! They bring with them their furniture and accessories to make their space their own. Their personal touches are unmistakable and bring great comfort.
Some say it’s never easy to move from an existing home to someplace new. Then once here, they say, “Why did I wait so long?” The staff at CC Young go the extra mile by learning likes and dislikes, as well as, involving new a new resident in life enrichment events right away in an effort to make your parent or loved one feel at home quickly, feel safe and secure.
Where is The Campus Clinic located?
The Campus Clinic will relocate to new offices in The Vista as soon as the space is ready. Until that time, the offices are at the first floor of The Hillside.
What if I still have more questions?
We’re ready to help you discuss options with your parent or loved one. We can refer you to what may be the best resource of all — seniors and their family members who have already made the decision to choose CC Young. Simply contact us for more information.
Do you have outings?
Yes, our residents enjoy fieldtrips throughout our 20-acre campus and also visit local restaurants, museums and other area attractions in addition to engaging in volunteer opportunities.
Can we bring our own furniture?
Yes, we encourage families to bring their own furniture to help their loved ones feel more at home.
Do you offer a secured neighborhood?
Yes, we offer residents in Memory Support a secured neighborhood. We also have a large strolling garden which is secured. Each resident can enjoy nature safely which means so much to CC Young.
Are private rooms available?
Yes, we offer only private Medicare rooms.
How many hours per day of therapy is provided?
CC Young provides physical, occupational, and speech therapy. The amount of therapy is determined during an assessment by the therapy team and may be up to 3 hours/day, depending on the circumstances.
What are my dining options?
CC Young offers three (3) meals per day plus snacks. All meals are served restaurant style and an alternate is offered for every meal. There is also the option to order from an “Always Available” menu. Meals can also be ordered from Conley’s in The Overlook at an additional charge.
Can my doctor visit me at CC Young?
We welcome all physicians to CC Young. However, if your physician is not able to see you while you are a resident at CC Young, we do have physicians on staff that are happy to provide that care.
What can I expect in the way of healthcare?
At CC Young, there’s a continuum of care that includes Independent Living, Assisted Living, Memory Support, Skilled Nursing and Long Term Care. We also have in-home services available such as Home Healthcare, Private Care and Hospice. CC Young takes you smoothly and efficiently through each level, if necessary, with gentle transitions and a sensitivity to your needs.
Should I be concerned about my parent’s security and well-being?
We provide a 24-hour urgent call system, and professional healthcare providers are a call away. Help, if needed, is never far away.
How will I have peace of mind as a family member?
There is simply no substitute for the peace of mind that comes with knowing your parent or loved one is well cared for. Personal contentment sometimes becomes harder to achieve as health issues and isolation intrude with age. Maintaining their normal activities of day-to-day life may become more challenging.
We believe we provide an environment they enjoy; surrounded by active, engaged friends they care about, enabling them look forward to each new day.
At CC Young, we offer many of the elements needed for a happy, satisfying life – friends, a nice residence, a continuum of care, a full-range of needed services, plenty of amenities, a host of activities and a secure environment. All this is designed to give you what you want most – peace of mind.
What if I still have more questions?
We’re ready to help you discuss options with your parent or loved one. We can afford you access to what may be the best resource of all — seniors and their family members who have already made the decision to choose CC Young. Simply contact us for more information.
How does this work with my insurance?
Medicare is approved currently. Please call to confirm other accepted providers.
Can I still see my Primary Care Provider?
We are your new Primary Care Provider, however, we will work with your specialists.
Can I drop in?
Yes, if you are a patient of the Primary Care Physicians at The Clinic at CC Young walk-ins are acceptable, but appointments are encouraged.
How do I make an appointment for any of the physicians?
Please call 972-432-7874/Monday thru Friday, 9am to 5pm.
Can I use the hospital of my choice?
Yes.
As my Primary Care Provider, will you see me if I am hospitalized?
We work with hospitalists who will see you during hospital visits.
Does a family member need to be present for medical visits?
Family members are welcome to be present, but are not required.
Can I get my blood testing done at The Clinic?
Most routine lab testing can be done at The Clinic.
Where is The Clinic located?
The Campus Clinic will relocate to new offices in The Vista as soon as the space is ready. Until that time, the offices are at the first floor of The Hillside.